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• Students may not interrupt any course of 12 weeks or less by vacation.
• Students must notify school staff and their teacher the week prior to taking holidays.
• Students may not take a holiday mid week.
• Students may not change their course after it has begun.
• For homestay changes after a course has begun there will be a charge of $100.

If students wish to withdraw from their course after it has started the school operates a refund policy which abides by the New Zealand Government Policy, which states:

• Courses three months or more: If the course is of three months duration or more and the withdrawal occurs up to the end of the tenth working day after the start of the course, the PTE may deduct up to 25 per cent of the fees paid, provided the PTE incurred costs to this amount and can justify these costs.
• Courses five weeks or more but less than three months: If the course is of five weeks or more but less than three months and the withdrawal occurs up to the end of the fifth day after the start of the course: In such cases, the PTE must pay an amount equal to the fees paid less a deduction of 25 per cent.
• Courses under five weeks: If the course is under five weeks and the withdrawal occurs up to the end of the second day after the start of the course: In such cases, the PTE must pay an amount equal to the fees paid less a deduction of 50 per cent. However, if two days constitutes the full amount of tuition paid for by the student, the PTE may retain 100 per cent of the payment.

The school does not provide any other refunds outside of those listed above.